InTouch Information Kiosks
We are dedicated to providing information services for Events
The Event Kiosk Service:
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The InTouch service provides information and messaging kiosks at events for attendees to access using their badges. It is designed to operate in multiple locations with limited or intermittent interconnectivity.
The Service
The service covers the configuration, provision and support of specialised hardware and software for kiosk computer equipment at a conference or other event.Core Module
At the heart of the service is a Core Module. This module consists of:
| Launch Page | Idle kiosks will display: Unread messages – A scrolling list of people with unread messages – see Message Board below Agenda - A static list of the next few agenda items, automatically changed by the clock Slide Show - An automatically changing photographic slideshow - photographs can be added and removed by event administrators Event News - A scrolling list of items – items can be added and removed by event administrators |
| Authentication | Login - Attendees login to the system by presenting their badge to the RFID reader |
| Message Board | Administrator messages: Preparation - Using a browser, administrators can create messages to attendees Reading - Attendees need to log in to the kiosk to read messages See Optional Modules section for additional messaging services. |
| Personal Information Display | Details of the information held for the individual
who has logged on to the kiosk - Information will include: Personal - Name, Job Title, Organization Travel - Flights, trains, transfers Accommodation - Hotel name, check in, check out Sessions - Breakouts, activities |
| Attendees | Listings by last name, country and organisation - this will show all attendees other than event staff. |
| Agenda | A list of event sessions |
| Conference Information | A free form repository for information likely to be of interest to attendees |
| Data Management | Mechanisms for receiving registration and other data from an external source |
Configuration Elements
In addition to the Core Module, certain items are necessary for the provision of the service. These are:
| Kiosk Computers Preparation | Preparation of each computer including all operating
system updates, system drivers and Sandeye’s kiosk software - this
includes hub servers and spares Dedicated Kiosks - are IBM Touch-Screen computers with attached RFID readers. Notebook Kiosks - are other computers requiring a mouse and screen |
| Kiosk Computers Configuration | Physical deployment of configured Kiosk hardware into their operational locations prior to the event start and recovery at the end of the event. |
| On-Site Support | An appropriate number of people will be available at the event during all times that the kiosk service is available to the event attendees. This will be appropriate to the event complexity - the level of support for the operation, monitoring and maintenance of kiosk computers at each of the event locations - hotels, conference venues, halls etc. |
Optional Modules
The currently available, additional modules are:
| Attendee to Attendee Messages | Attendees may send simple messages to other attendees
- see Unread Messages in the Core Module above. This extends the
‘Message Board’ module. N.B. Messages cannot be sent to external recipients or to multiple attendees. |
| Table Seating Planning | This module enables administrators to define dinner tables and select attendees to sit at those tables. This is a web-based interface incorporating drag and drop techniques. Reports are available in Excel and other formats. The module can be made available in advance of the event. |
| Attendee Check-In | This module enables registration desk staff to easily record the arrival of each attendee. As a badge is handed to an attendee it is scanned and a central database updated. The module may be deployed at multiple registration desks. Administrators are able to monitor arrivals and non-arrivals in real-time. Reports in Excel and other formats are also available. |
| Location News | The Core Module includes scrolling event news. An additional scrolling display can be incorporated into the Launch Page (see Core Module) to show location specific news - items related to a specific hotel or event venue. This is subject to a maximum of 25 locations. |
| Video Clip Display | In place of the Photo Slideshow (see Core Module), a series of video clips can be shown. Clips must be in a AVI or MP4 format and silent. |
| Product Showcase Listings | A list of products on display with descriptions and locations. |
| Literature Request | This module enables attendees to select literature that they wish to receive. A spreadsheet is available to event administrators to enable post-event fulfilment. |
| 20 Question Survey | Administrators are able to create a survey with up to 20 questions. Surveys can be completed by all attendees. Each question may be answered by attendees on a scale of 1 to 5. Administrators are able to produce browser and Excel reports of the survey results. |
| Table Seating Display | A display showing the logged in user's table number for a formal dinner. The display will also show the names of the other table occupants. |
| Personalised Agenda | An attendee’s selected breakout sessions or other activities will be shown alongside plenary items. |
| SMS Alerts | When a new message is created an alerting SMS message will be sent to the attendee's mobile phone. This module extends the Message Board contained within the Core Module and the Attendee to Attendee Messages module. Sandeye is able to provide the messages through a carrier. |
| Dinner Venue Table Seating | During a pre-dinner reception, attendees will be able to find which table they have been assigned to. A bank of InTouch kiosks will be customized to show table details and deployed at the dinner venue. |